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Web Hosting – Common Problems and Troubleshooting

Every website that is created needs a location or an address where it can reside. In order to achieve this, the user is required to go through a hosting company. A hosting company provider the user with a web address, server space, bandwidth and a loads of other tools and applications required to host a website. In the process, users may find themselves grappling with various web hosting problems and issues that would come the fore. Listed below are a few common problems with web hosting companies that you may have to deal with:

Lack of technical and/or customer support: A quality web hosting service would offer 24/7 technical and customer support. So, no matter what time difference you are residing in, you should always have access to an open line customer service representative in order to troubleshoot technical/common problems. Make sure that a real person takes your call and it should not be an automated or recorded message on the other end. This would reflect the reliability and credibility of the web hosting company.

Pricing structures, reliability and uptime guarantee: While some web-hosting companies offer dearth cheap hosting services, their services are often deficit of 100% uptime, reliability and speed. These are a few issues that the user must brace himself from, before registering with a company that fails to guarantee a minimum uptime of 99%. Also ensure that the company is offering all the essential features and tools for smooth functioning of the website.

Hidden Costs and lack of add-on features: While the hosting company may offer all the essential tools and application support, ensure that these are offered within the price range of the package selected. Otherwise, you may find yourself shelling out additional money for add-on tools that are usually offered by other web hosting services. Ensure that no hidden costs are involved and all the essential features are in place for your website to function smoothly.

There are a few hosting companies that do not offer the “control panel” which is vital for a web hosting account. The control panel comes equipped with a whole lot of goodies including PGP secure e-mail, shopping carts; log analysis, database creation, etc.

Lack of high-tech servers: The user must ensure that the hosting company that they are about to register with employs the latest technology and expertise in order to provide superior services to their users.

It is therefore imperative to delve into the seemingly intricate aspects of the company before you open a hosting account with them. Do not get lured into cheap deals and ads like “unlimited bandwidth” etc. Weigh your requirements carefully and set yourself a monthly budget. If your website has a potential for growth or is e-commerce enabled, your website requirements would greatly differ as compared to hosting just a simple web page.

Speak to experienced users; get involved in forums and blogs and read unbiased user reviews. This would give you an idea of the level of services offered by the web hosting company.

Bob Willis


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2 Responses to “Web Hosting – Common Problems and Troubleshooting”

  1. Remberme20007 says:

    don't bother thank you.?
    application service provider (ASP) An ASP is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee.
    audit trails An audit trail records the source of each data item and when it entered a system. In addition to recording the original source, an audit trail must show how and when data is accessed or changed, and by whom. All these actions must be logged in an audit trail file and monitored carefully.
    benchmark A benchmark measures the time a package takes to process a certain number of transactions.
    build or buy choice between developing in-house software and purchasing software often is called a build or buy, or make or buy, decision.
    business process outsourcing (BPO) The outsourcing of a basic business process.
    default A default is a value that a system displays automatically.
    design prototyping Prototyping of user requirements, after which the prototype is discarded and implementation continues. Also called throwaway prototyping.
    evaluation and selection team An evaluation and selection team is involved in selecting hardware and software, and includes systems analysts and users. A team approach ensures that critical factors are not overlooked and that a sound choice is made.
    evaluation model An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings.
    fixed fee model A service model that charges a set fee based on a specified level of service and user support.
    fourth-generation environment Term used to describe an efficient software development environment that is created through the use of powerful CASE tools, application generators, report generators, screen generators, and fourth-generation languages (4GLs) during prototyping.
    fourth-generation language (4GL) Fourth-generation languages (4GLs) are non-procedural languages. They are especially valuable in implementing an object-oriented system design.
    global outsourcing The practice of shifting IT development, support, and operations to other countries.
    hard-coded A function or item is said to be hard-coded if it is physically programmed into an application or system.
    help deskA help desk or information center supports users by training them on application software. User support specialists answer questions, troubleshoot problems, and serve as a clearinghouse for user problems and solutions.
    horizontal application A software package that can be used by many different types of organizations.
    in-house software An information center or help desk, within the IT department, is responsible for providing user support and offering services such as hotline assistance, training, and guidance to users who need technical help.
    information center (IC) Software that is made, built, and developed by a company’s IT department.
    Internet business services (IBS) Services that provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.
    logical design The logical design of an information system defines the functions and features of a system and the relationships among its components.
    loose coupling Loose coupling means that the objects can interact, but are essentially independent.
    maintenance agreement A maintenance agreement specifies the conditions, charges and time frame for users to contact the vendor for assistance when they have system problems or questions.
    make or buy The choice between developing in-house software and purchasing software often is called a make or buy, or build or buy, decision.
    managed hosting Another term for Internet business services (IBS). An operation is managed by the outside firm, or host.
    middleware Middleware is software that connects dissimilar applications and enables them to communicate and exchange data. For example, middleware can link a departmental database to a Web server that can be accessed by client computers via the Internet or a company intranet.
    .NET Microsoft’s Web-based development environment.
    net present value (NPV) The NPV of a project is the total value of the benefits minus the total value of the costs, with both the costs and benefits being adjusted to reflect the point in time at which they occur.
    newsgroups A newsgroup is the electronic equivalent of the everyday bulletin board.
    offshore outsourcing The practice of shifting IT development, support, and operations to other countries.
    outsourcing Outsourcing is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.
    parameter In system design ,a parameter is a value that the user enters when a query or report is run, which provides flexibility, enables users to access information easily, and costs less than hard-coding all possible report or query values.
    payback analysis Payback analysis determines how long it takes

  2. texman says:

    You must be really confused. Good luck
    References :

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